News

Patient Participation Report 2011/12

Thu, 29 Mar 2012 12:29:58 -0400

The latest Patient Participation Report is now available. Please click on the link below to download

Patient Participation Report 2011/12 [PDF]

PiP Implants

Fri, 03 Feb 2012 11:47:49 -0500

The latest advice from the NHS is available here: http://www.dh.gov.uk/health/2012/01/advice-on-pip-implants/

Your GPs

Wed, 05 Oct 2011 03:30:00 -0400

After 33 years Dr C Pinder is passing over the senior partner reins to Dr A D Mone. From October 2011 she will be reducing her hours to half time. In future she will be available for appointments on Wednesdays, Thursdays and Friday mornings.

We would like to welcome back Dr Chris Barraclough who joined us in August.

We would like to welcome a new GP registrar Dr Jane Hawkins.

Our Telephone Number Has Changed to 01977 631623

Wed, 05 Oct 2011 03:30:00 -0400

We have been listening to your comments and concerns about contacting the surgery and we now have a solution that provides a local telephone number.

Until we are sure the old phone number is not being utilised, if you ring the old number there will be a message advising you of the new number and an option to redial or connect to the surgery.

The new system offers similar facilities for the management of calls, so you will still be offered the same options to allow you to get through to the person best able to deal with your call.

These options are:

for appointments and home visits
for repeat prescriptions - please ring between 10.00 and 5.30, outside these times you can leave a message
Hospital referrals and Insurance form queries please ring between 9.30 and 4.30 if we are unable to take your call please leave a message and you will receive a call back.
Hold for an operator.

If you contact the practice outside our working hours there is an option for you to connect to the Out of Hours service without redialling. You can also cancel an appointment or order a repeat prescription via a messaging service

There is a queue facility and you will only be charged when you get through to the surgery. This charge will be the cost of a local call or it may be included in your telephone providers bundle of calls. To reduce your waiting time we have increased the number of lines but there may be occasions, particularly when we are encountering high demand you will hear an engaged tone.

We can also offer on line services to order repeat prescriptions or to book routine appointments. If you wish to take advantage of this service please contact the surgery to register for this service.

Please note calls are recorded for training and monitoring purposes.

As with any new system it will take time to adjust, we would be grateful for your patience and any feedback you wish to provide. A comments slip is printed opposite or are available in surgery.

TARGET AFTERNOON

Sat, 01 Oct 2011 03:30:00 -0400

Please note the surgery will close at 12 noon on Wednesday 12th October due to staff training and will reopen at 4.30 pm.

NHS Breast Screening

Mon, 11 Jul 2011 17:14:29 -0400

Breast Screening is a method of detecting breast cancer at an early age. The first step involves an x-ray of each breast a mammogram which is taken while carefully compressing the breast. The Breast Screening Programme currently provides free breast screening for all women aged between 50 and 70 every three years. You should get your first Invitation before your 53rd birthday. If you are over 70 and wish to have screening please contact your local unit and they will arrange screening for you.

If you have any queries regarding your Breast Screening please contact your local breast screening unit. If you live in West Yorkshire please contact 0113 2648164 and if you live in North Yorkshire contact 01904 725590.

Sunburn

Mon, 11 Jul 2011 17:14:04 -0400

Sunburn is skin damage caused by ultra violet rays in sunlight. Too much exposure to this UV light makes your skin overheat, your skin becomes red and painful and may later peel or blister.

Make up is now available with sun screening protection. Sunscreen, protective clothing and ultra violet protected sunglasses are all recommended to prevent excessive sun exposure. Dress smart, wear muted colours such as tan. Brilliant colours and white reflect sun onto the face. Wear a hat when in the sun.

Rashes and Insect Bites

Mon, 11 Jul 2011 17:13:19 -0400

Rashes can happen because of heat, sweat and friction or an allergic reaction. Insect bites become itchy and reddened and stings can be painful.

How to Treat Rashes and Insect Bites

Ask your pharmacist, there are many over the counter lotions and creams available that will ease rashes, help clear up redness and soothe pain.

For insect bites and wasp stings there are a range of antihistamine creams that can help. Get insect repellent to prevent bites if you are going abroad or where you think you risk of being bitten is higher than normal.

Hayfever

Mon, 11 Jul 2011 17:12:25 -0400

Symptoms: Blocked or itchy nose, sore, streaming and watery eyes, sneezing, sinus pain or tickly throat.

How You Can Try to Avoid Hay Fever

If you suffer from hay fever look out for the pollen count which is publicised in many newspapers and is often on TV weather forecasts.

Ask your pharmacist for advice, there are a range of over the counter medicines available to treat hay fever such as antihistamines, decongestants and eye drops.

Ferrybridge Medical Centre and Terence Higgins Trust

Mon, 04 Apr 2011 12:02:11 -0400

There is a new confidential service for young people up to the age of 25 years. It is a partnership between Ferrybridge Medical Centre and Terence Higgins Trust.

For anyone who is sexually active, a sexual health check up or contraception service is available and this clinic can screen for sexually transmitted infections, Hepatitis B and Hepatitis C. The clinic also provides rapid HIV testing (results within one hour). All services are free of charge and condoms are also available.

JUST DROP IN - NO APPOINTMENT NEEDED!

Every Thursday 5.30 pm until 7.30 pm, if we are busy doors may have to close at 7.15 pm to ensure everyone has the tests and services they need.

Do you think this is what you need?

GASPED - Greater Awareness and Support for Parents Encountering Drugs (and Alcohol)

Mon, 04 Apr 2011 12:01:06 -0400

Offers support to family members where substance abuse (drugs or alcohol) is a concern and is affecting the individuals wellbeing. This may be in the form of group support, counselling, holistic therapies and workshops, information, advice and signposting on to other agencies.

Meeting one Thursday every month between 10 am and 12 noon, meetings are currently arranged from one month to the next, please telephone to find out details of next meeting.

Office is open Tuesday, Wednesday and Thursday, please ring for an appointment.

For more information contact:

GASPED Dewsbury
Suite 104
Field House
Wellington Road
Dewsbury
WF13 1HF

Tel: 01924 565986
Email: gaspeddewsbury@gasped.co.uk

Child A & E Attendances

Mon, 04 Apr 2011 11:58:59 -0400

Over recent weeks we have completed a Child A & E attendance audit. It has been noted that there has been a high increase of under 5's attending the A & E Department between the hours of 2 and 4 o'clock in the afternoon.

Whilst some of these attendances may require A & E assessment, there are some which could have been treated or assessed in your GP surgery. If your child is ill and you think they need to be seen, please contact the surgery and one of our nurse practitioners will speak to you and either give you advice over the telephone or give you an appointment to come in and see them.

Medical / Insurance Reports

Mon, 04 Apr 2011 11:57:51 -0400

If you hand in any form of Medical/Insurance report for a GP to complete, please be aware that there will be a charge for this and that it could take up to 4 weeks for completion. You will be asked to provide a mobile number, this is so we can text you when your form is completed. If you do not have a mobile telephone number please contact the surgery two weeks after handing the form in to check on progress.

Ear Syringing

Mon, 04 Apr 2011 11:57:22 -0400

If you feel you need to have your ears syringed, it is advisable to see the nurse to assess if wax is present.

Then you are advised to use olive oil to the affected ear/ears twice daily for at least 7-10 days, to soften the wax. The longer you use the olive oil the more effective it is. The wax cannot be removed by syringing if it is hard. By using the olive oil for a longer period the wax may come out without the need for syringing.

Sometimes we are unable to remove the wax at the first syringing attempt, and you may be required to return again.

Dr Mone's Work Trip to Malawi

Mon, 04 Oct 2010 10:15:15 -0400

A team of Selby district teenagers and myself have just returned from Africa The team are members of St Wilfrid's and St Mary's Youth Fellowship from Monk Fryston and South Milford and were completing an ambitious building project for a desperately needed school in Chikwa, northern Malawi, for which they had raised a staggering £20,000 through their own efforts. Fund raising events included concerts, cricket coaching, car washes, pig racing, parachute jump, Chinese banquet and Three Peaks walk.

Whilst we were there the team finished off plastering and painted some permanent lessons on the walls such as maps and equations. These two classrooms will now provide education for over 700 children and they were named St Wilfrid's and St Mary's.

All the team would like to return to the village and begin working towards the erection of a further building and hopefully a church.

We have started a fund raising programme here at Ferrybridge Medical Centre and with your help we aim to raise money in order to feed the school of 700 children, any donations will be gratefully received, all it takes is 1p per day to feed one child for a day.

Surgery News

Mon, 04 Oct 2010 10:14:35 -0400

We are pleased to announce that Dr Duncan Marlow will join our practice at Ferrybridge Medical Centre with effect from 4th August 2010.

We would like to welcome a new GP registrar Dr Anoushka Capewell who joined the practice on the 4th August for twelve months.

Congratulations to Dr Jennifer Osborne who has had a baby boy, both mother and baby are doing well. Dr Osborne is expected to return to us at the beginning of February 2011.

Congratulations to Dr Duncan Marlow on the safe arrival of his baby girl, all the family are doing well.

Telephone Consultations

Mon, 04 Oct 2010 10:13:29 -0400

Many people find it more convenient to discuss any issues with their doctor over the phone rather than taking time to come to surgery. The sort of things that are suited to telephone consultations are:

Discussing test results
Discussing issues about new medication
Discussing outcomes of hospital appointments

Problems which require a doctor to examine you are obviously unsuitable. If you have any minor ailments, concerns or require advice these can be can be discussed with the triage nurse.

To arrange a telephone consultation simply ask a receptionist to book it with the doctor of your choice. It is important that you leave a note of the telephone number where you can be reached at the booked time and any extension number needed.

Note: If your telephone is set up not to accept 'number withheld' calls then we will not be able to call you.

Do you or someone you know have asthma?

Mon, 04 Oct 2010 10:11:23 -0400

Are you aware what to do in an asthma emergency?

The symptoms of an asthma attack are:

Your reliever (blue inhaler) does not help your symptoms
Your symptoms are getting worse (cough, breathlessness, wheeze or tight chest)
You are breathless to speak, eat or sleep

What can I do?

Take your reliever (blue inhaler) immediately
Sit down, loosen any tight clothing, stay calm
If no immediate relief from your reliever continue to take one puff of your reliever inhaler every minute for 5 minutes or until symptoms improve.

If your symptoms do not improve in 5 minutes or you are in doubt, call 999 or a doctor urgently. Continue to take one puff of your reliever (blue inhaler) every minute until help arrives.

For further advice or information on your asthma make an appointment to see the asthma nurse.

SMS Text Messaging

Mon, 04 Oct 2010 10:15:35 -0400

At the request of many of you we will soon be able to offer the facility to text an appointment reminder to you (if it is booked more than 24 hours in advance). Currently you will not be able to reply by text but please ring us if you wish to cancel or are unable to attend. It is hoped that this will enable us to have more appointments available by reducing the number of patients who DNA (do not attend).

In July 2010, 224 patients did not turn up for their appointment with one of the health care professionals.

At present we do not have all of our patients' mobile phone numbers so If you would like to take advantage of this service please give your number to the receptionists the next time you contact the surgery, also please remember if you change your number let us know the new one.

2010 Influenza Campaign

Mon, 04 Oct 2010 10:08:57 -0400

The 2010 influenza campaign will commence in early October. Dates will be arranged when the delivery date of vaccines is confirmed. There will be sessions available at Ferrybridge, Byram and Castleford, and two Saturday sessions will be available at Ferrybridge in early and late October.

If you are over 65 years of age, or under 65 years of age and have a chronic disease i.e., COPD, heart disease, diabetes or other long standing condition, and have been offered the flu vaccination in the past, please remember to ring for your appointment in September.

Have you been diagnosed with diabetes in the past six months?

Mon, 04 Oct 2010 10:08:04 -0400

Have you been diagnosed with diabetes in the past six months?
Would you like further advice on how to self manage your diabetes?

If so come and see DESMOND (Diabetes Education Self Management Ongoing Newly Diagnosed) DESMOND is an educational programme with advice and information on diabetes. It is delivered locally in a full day or 2 half day sessions.

If you have had diabetes for a while, you can still attend the foundation course.

For further advice or to be referred to DESMOND, see a member of the diabetic team in surgery or feel free to discuss at your next diabetic review

Rashes and Insect Bites

Mon, 04 Oct 2010 10:06:32 -0400

Rashes can happen because of heat, sweat and friction or an allergic reaction. Insect bites become itchy and reddened and stings can be painful.

How to Treat Rashes and Insect Bites

Ask your pharmacist, there are many over the counter lotions and creams available that will ease rashes, help clear up redness and soothe pain.
For insect bites and wasp stings there are a range of antihistamine creams that can help.
Get insect repellent to prevent bites if you are going abroad or where you think your risk of being bitten is higher than normal

Your guide to local health services

Mon, 17 May 2010 11:47:50 -0400

Wakefield District PCT has published a local services new booklet: Your Health 2010 - Your guide to local health services. This is available in PDF format (4.3Mb) here

Medication Review

Thu, 29 Apr 2010 12:44:05 -0400

If you attend a clinic regularly, ie, diabetes, heart clinic, respiratory clinic and are due your medications review, this will be carried out at your appointment. If you have a reminder on your prescription you do not need to see the doctor if you are attending the clinic.

Carers

Thu, 29 Apr 2010 12:43:18 -0400

We are working in partnership with Carers Wakefield & District to improve our service for Carers. If you are a Carer please let the receptionist know when you are next at the surgery or collect a leaflet for further information.

Carers are ordinary people whose lives change because they are looking after relatives or friends who cannot manage at home without help. This may be due to a long term health condition, a physical, sensory or learning disability, a mental health problem or due to the effects of old age. Caring can have a major impact on your life.

Fit Note replaces Sick Note

Thu, 29 Apr 2010 12:24:05 -0400

From 6 April 2010, the fit note replaced the sick note (medical statement or doctor's note).

How is the fit note different?

The main change is that your GP can give you advice to help you return to work. This is because work can play an important part in helping people to recover from illness or injury.

With the fit note, your GP can choose one of two options to advise that:

you are 'not fit for work', or
you may be fit for work'

The fit note also includes more space for your GP to give general advice about the impact of your illness or injury and tick boxes for your GP to suggest, where appropriate, common ways in which your employer could support your return to work.

What does 'may be fit for work' mean?

Your GP will choose the 'may be fit for work' option if they think that returning to work - with support from your employer - will help you.

Your GP can give general advice on the fit note about how your illness or injury may affect your ability to work. You should discuss this advice with your employer to see if you can return to work. For example, your GP may suggest possible changes, such as:

returning to work gradually, for example, by starting part-time
working different hours temporarily
doing different duties or tasks
having other support to do your job, for example, if you have back pain, avoiding heavy lifting

Getting advice and support

You should talk openly and honestly with your GP about how your illness will affect you at work, so they can give you the right advice to help your recovery.

You should also be open with your employer about what you can and can't do. If you're not, your employer may not be able to provide the right support.

If your employer has an occupational health department, they may be able to give you help and advice about going back to work.

Returning to work

Your GP's first concern will be to help you get well as soon as possible.

Being signed off sick isn't always best for you, particularly if it means you lose pay or your health gets worse. It can be very frustrating if you know you can still do part of your job, even if there are some parts that you can't do.

If it's possible for you to return to work, you and your employer should agree:

how you will return
what support you will receive
how long the support will last

Pneumonia Vaccine

Thu, 29 Apr 2010 12:23:07 -0400

If you are over 65 years or under 65 years and have respiratory or heart disease, or are diabetic you may be at risk of pneumonia. The practice is currently offering pneumonia vaccines to patients at risk.

If you have not had a pneumonia vaccine and think you may be at risk please check at the surgery.

Patient Feedback

Thu, 29 Apr 2010 12:22:57 -0400

We are always keen to hear from patients on the services we provide. You can do this through the suggestion box, writing to the Practice Manager or via the Practice web page

2010 Seasonal Influenza Campaign

Thu, 29 Apr 2010 12:21:19 -0400

The 2010 seasonal influenza campaign will commence late September/early October depending upon delivery dates of vaccines. Please put a reminder in your diary to contact surgery in September to book your appointment.

Hayfever

Thu, 29 Apr 2010 12:20:18 -0400

Symptoms: blocked or itchy nose, sore, steaming and watery eyes, sneezing, sinus pain or tickly throat.

How You Can Try to Avoid Hay Fever

If you suffer from hay fever look out for the pollen count which is publicised in many newspapers and is often on TV weather forecasts.

Ask your pharmacist for advice, there are a range of over the counter medicines available to treat hay fever such as antihistamines, decongestants and eye drops.

Repeat Prescriptions

Thu, 29 Apr 2010 12:19:09 -0400

If you are wanting to request a repeat prescription please telephone after 11.00 am as our telephones lines are less busy after this time.

Monday is our busiest day for phone calls and we often receive 500 during the day. The telephones are usually at their busiest between 8.30 and 10.30am.

Alternatively you can:

leave a voicemail outside surgery hours by following the instructions on the phone system
order repeat prescriptions on line through our website
tick the items on your counterfoil and leave in the box in the waiting room at each surgery

Drop in Blood Clinic

Thu, 29 Apr 2010 12:17:55 -0400

The drop in blood clinic has been a huge success. The clinics are being held Tuesday and Thursday mornings between 8.30 and 11.30 and Monday afternoons between 1.30 and 4.15 pm at Ferrybridge Surgery on High Street.

Patients do not need to book an appointment to attend the clinic and can just drop in if blood tests have been requested, however patients can still pre-book an appointment in any of the other blood clinics if they would prefer.

New Walk-in Blood Tests and Blood Pressure Clinics - No Appointment Needed

Fri, 05 Mar 2010 06:09:01 -0500

We now have a walk-in blood test and Blood Pressure clinic at Ferrybridge Medical Centre (old building on High Street) every Monday 13.30 - 16.15, Tuesday 8.30 - 11.30 and Thursday 8.30 - 11.30 no appointment is necessary.

Merry Christmas

Tue, 22 Dec 2009 11:46:21 -0500

From all at the practice, may we wish you a Merry Christmas and a Happy New Year!

Complaints Leaflet

Wed, 02 Dec 2009 07:00:00 -0500

We have produced a patient information leaflet concerning complaints to the practice

Osteoarthritis of the Knee (Miners' Knee)

Mon, 09 Nov 2009 10:24:32 -0500

New government help for miners - Osteoarthritis of the Knee (commonly known as miners knee) - Click on this link for more information

Welcome to the new website!

Tue, 14 Jul 2009 08:14:56 -0400

Welcome to the newly redesigned website for Dr Pinder and Partners. We hope you like it, and of course - any and all feedback is much appreciated! Thanks

Swine Flu Update

Fri, 17 Jul 2009 09:01:15 -0400

Swine flu is a respiratory illness caused by the type A flu (H1N1) virus. The latest outbreaks in countries around the world have been caused by a new version (strain) of the virus.

Transmission of this new virus is thought to occur in the same way as seasonal flu. The infection can be effectively treated with antiviral medication. Most reported cases in the UK have been mild and people have recovered fully after treatment.

The UK has now moved to a treatment phase to manage the current pandemic flu outbreak. As a result GP's will diagnose cases on the basis of clinical observation rather than laboratory testing. Everyone who has flu like symptoms will be assessed by a doctor and if diagnosed with swine flu will be given an antiviral to manage their illness.

Antivirals used in the treatment of flu are not a 'cure'. They reduce the virus spreading in the body, help the patient to recover more quickly and reduce the risk of complications. They also reduce shedding of the virus by infected people so that its spread may be delayed. However they do not offer longer term protection.

Health protection advice:

General hygiene can help to reduce transmission of all viruses, including the swine flu virus. This includes:

Covering your nose and mouth when coughing or sneezing, using a tissue when possible
Disposing of dirty tissues promptly and carefully
Maintaining good basic hygiene, for example washing hands frequently with soap and water to reduce the spread of the virus from your hands to your face or to other people
Cleaning hard surfaces (such as door handles) frequently using a normal cleaning product
People who think they have swine flu should first go online and check their symptoms on NHS Website, or call the Swine Flu information line on 0800 1 513 513.

They should remain at home and then call their GP who will be able to provide a clinical diagnosis and appropriate advice on treatment over the phone. PLEASE DO NOT GO TO YOUR GP SURGERY. IF YOU RING THE SURGERY with flu like symptoms the Receptionists will arrange for the Nurse to call you back to discuss your symptoms and identify any contact with the virus you may have had. If swine flu cannot be discounted, a telephone appointment will be made with a GP who will assess your condition and determine what treatment is required.

Information taken from the Health Protection Agency

Medication Reviews

Fri, 17 Jul 2009 08:59:23 -0400

If you attend a clinic regularly ie, diabetes, heart clinic, respiratory clinic and are due your medications review, this will be carried out at your appointment. If you have a reminder on your prescription you do not need to see the doctor if you are attending the clinic.

2009 Influenza Campaign

Fri, 17 Jul 2009 08:58:56 -0400

The 2009 influenza campaign will commence early October. Dates will be arranged when the delivery date of vaccines is confirmed.

If you are over 65 years of age, or under 65 years of age and have a chronic disease ie, COPD, heart disease, diabetes or other long standing condition, and have been offered the flu vaccination in the past, please remember to ring for your appointment in September.

Rashes and Insect Bites

Fri, 17 Jul 2009 08:58:01 -0400

Rashes can happen because of heat, sweat and friction or an allergic reaction. Insect bites become itchy and reddened and stings can be painful.

How to Treat Rashes and Insect Bites

Ask your pharmacist, there are many over the counter lotions and creams available that will ease rashes, help clear up redness and soothe pain.

For insect bites and wasp stings there are a range of antihistamine creams that can help.

Get insect repellent to prevent bites if you are going abroad or where you think your risk of being bitten is higher than normal

Sunburn

Fri, 17 Jul 2009 08:56:41 -0400

Sunburn is skin damage caused by ultra violet rays in sunlight. Too much exposure to this UV light makes your skin overheat, your skin becomes red and painful and may later peel or blister.

Sunburn is better prevented than treated. Very effective sunscreens have been developed that protect from UVA and UVB which are the components of sunlight responsible for burning and cancerous changes in the skin. Wearing a sunscreen with high sun protection factor (SPF) is recommended. The higher SPF numbers indicate greater protection. The lighter your skin tone, the higher the SPF should be. Most doctors recommend a sunscreen SPF level of 30 or greater. Sunscreen should be generously applied 15-30 minutes before sun exposure, and re-applied every hour and after swimming. Make-up is now available with sun screening protection. Sunscreen, protective clothing, and ultra violet-protected sunglasses are all recommended to prevent excessive sun exposure. Dress smart. Wear muted colours such as tan. Brilliant colours and white reflect sun onto the face. Wear a hat when in the sun.

Do you feel uncomfortable answering questions when you ring for an appointment?

Tue, 23 Jan 2007 19:00:00 -0500

The telephone staff are trained to maximise the most efficient use of the number of appointments available. To do this they may need to ask details of your problem. The questions they ask will be on set guidelines so that you are given the most appropriate appointment with a doctor, nurse or health professional. All staff who work for the NHS are bound by strict laws of confidentiality so any information you provide will be completely confidential.

Clinical Receptionists Role

Janet and Monique our Clinical Receptionists are extremely experienced receptionists who have been with the practice for a number of years. Alongside their everyday duties as receptionists they play a supportive role to the nursing team. They hold clinical sessions to take blood, blood pressure and test urine samples. To enable the receptionists to become Clinical Receptionists they had extensive training from an outside source and internal training. We feel having clinical Receptionists within the Practice is a bonus to patients. Creating the role enables the practice nurses to have more time for concentrating on their specialist skills. So, next time you need an appointment for a blood test or your blood pressure checking, ask for an appointment with a Clinical Receptionist.

What to Do With Dental Issues

With a dental problem such as a lost crown, broken tooth without pain, lost filling without continuous pain, bleeding gums of less than 20 minutes duration, sensitivity to hot or cold food, brace problems or any other pain of short duration or controlled by over the counter analgesics you should contact your own dentist and ask them for a routine appointment. If you are not registered with a dentist you should contact Local Care Direct on 0845 122 0221 for a list of dentists in the area who are accepting new patients. With a more urgent problem such as severe pain which lasts for 20 minutes or more and is not relieved by over the counter analgesic, minor swelling around the teeth or gums, trauma affecting the teeth or gums for example a tooth fractured, or bleeding which does not stop after applying pressure with a clean handkerchief for 20 minutes then you should contact your dentist who should see you within 24 hours. If you are not registered with a dentist you should contact Local Care Direct on 0845 122 0221 who will triage the call and arrange an appointment with the emergency service if appropriate. For emergency treatment involving trauma and loss of consciousness, trauma to other parts of the body as well as the mouth, fractured jaws, swellings affecting the airway, one or more teeth knocked out or displaced or uncontrolled bleeding after 6pm in the evening you should attend the local Accident and Emergency Department at the hospital.